From Investment to Impact: Measuring the ROI of AI

AI adoption is accelerating, but as organizations invest more in AI, the conversation is shifting from what the technology can do to the value it actually delivers.

How do you measure that value? And which metrics tell you whether an AI investment is actually making an impact?

Join leaders with firsthand experience implementing, evaluating and bringing AI technology to market at organizations including Meta, American Express and Harbor for a practical discussion on measuring the ROI of AI.

The panel will explore how organizations can move beyond adoption metrics to measure productivity, efficiency and business impact, and demonstrate the value of AI investments to leadership.

You’ll learn:

• How to define AI ROI and identify the KPIs that matter
• How to measure productivity and efficiency gains when the benefits of AI aren’t always immediately quantifiable
• How to evaluate AI investments and build a framework for demonstrating measurable business impact

Meet the Speakers

Kimberly Bell
Advisor, Latitude Legal, Former Director of Technology & Innovation
American Express

Mike Haven
Global Head of Legal Operations
Meta

Zena Applebaum
Senior Vice President, Head of Marketing
Harbor

Gary Kalaci
Moderator
CEO
Apertera (formerly Alexa Translations)